Refund & Return policy

1. 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

How to exercise your right:
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this in one of the following ways:

• Online (for account holders): Log into your account at https://account.k7salon.com , go to your order details, and follow the return instructions to submit your withdrawal request.

• By SMS Link (for orders placed via phone number): If you checked out using your phone number and received an order confirmation or shipping update by SMS, simply click the link contained in that message. It will take you directly to your order page where you can initiate the return — no account login is needed.

• By Email: Send an email to [email protected] with your order number and a clear statement that you wish to withdraw.

You may also use the Model Withdrawal Form provided below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14-day period has expired. No prior return authorization is required.

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2. Effects of Withdrawal & Refunds

If you withdraw, we will refund all payments received from you, including the cost of standard delivery (except for supplementary costs if you chose a delivery method more expensive than our standard option).

We will process the refund without undue delay, and in any case within 14 days after the day we are informed of your decision to withdraw.

However, we may withhold the refund until we have received the goods back, or you have supplied proof of having sent them back, whichever is the earliest.

The refund will be issued using the same payment method you used for the original transaction, unless we expressly agree otherwise. You will receive an email notification once your refund has been processed.

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3. Inspection, Diminished Value & Return Shipping

Your right of inspection and any liability for diminished value depend on the product category:

A. Large Equipment (Massage Beds & Shampoo Beds)
You are entitled to unpack and briefly test basic mechanical and electrical functions. Excessive handling includes, but is not limited to: full session use with water, oils or lotions; stains or upholstery damage; removal of protective films; return without the original engineered packaging required for safe transport. Estimated return shipping cost: €[xxx].

B. High-End Light Therapy Devices (LED Masks/Panels)
You may power on the device to verify basic lighting and control functions. To prevent the device from being registered as used for a full cosmetic treatment, we consider a testing limit of [e.g., 2] short test cycles across the pre-set modes as acceptable. Exceeding this limit, or returning the device with signs of contact with skin care products (lotions, serums, etc.), constitutes excessive use and may result in a diminished value deduction.

C. Hydro-Dermabrasion Machines (Aqua Peeling / "Big Bubble" Systems)
You may power on the main console to check the screen and suction function, without connecting any accessories. Due to health and hygiene reasons, once the sealed packaging of any probe, suction tip, tube, or solution bottle is opened, the right of withdrawal for that accessory – and potentially for the entire kit if it cannot be resold as new – is void. This does not affect your right to return the main console if it is defective.

D. Portable Skin Care Devices (Micro-Bubble / "Small Bubble" Devices)
As a sealed personal care item that directly contacts the skin, this product is excluded from the right of withdrawal once its sealed packaging is opened, for health and hygiene reasons. No functional testing beyond visually inspecting the outer sealed box is permitted.

General Rules on Diminished Value:
You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics, and functioning. We will inspect all returned items. If a diminished value is confirmed, we will contact you with photo evidence and may deduct the corresponding amount from your refund.

Return Shipping Costs:

• Voluntary Withdrawal: You are responsible for the direct cost and safe packaging of returning the goods. For large equipment, the estimated return shipping cost to our Italian warehouse is approximately €[fill in amount]. For other product categories, return shipping costs will vary and you will be informed upon request.

• Our Error (wrong item, defective product): If a return is due to an error on our part, we will arrange and cover the return shipping costs.

5. Exceptions to the Right of Withdrawal (Non-Returnable Items)

The 14-day right of withdrawal does NOT apply to:

• Custom or personalized orders manufactured to your specifications.

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery. This specifically includes:

  • All unsealed accessories (probes, tips, tubes, solution bottles) of Hydro-Dermabrasion Machines ("Big Bubble" systems).

  • The entire Portable Skin Care Device ("Small Bubble") once its outer packaging seal is broken.

  • Any other product clearly marked on its product page with a hygiene warning and unsealed after delivery.

• Opened consumables (gels, solutions, serums, etc.).

Important: Standard large equipment (massage beds, shampoo beds) and high-end light therapy devices are not excluded from withdrawal simply because their packaging has been opened for inspection. The hygiene exceptions apply only as explicitly stated.

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6. Missing, Damaged on Arrival & Undelivered Packages

• Visible transport damage or missing items: Please inspect the packaging upon delivery and note any visible damage on the carrier’s receipt. Contact us within 14 calendar days of delivery with photos of the damaged item and packaging. Confirmed cases will be resolved with a free reshipment or a full refund.

• Latent defects: For defects that are not immediately apparent upon delivery, your 2-year legal warranty (Section 4) applies.

• Unclaimed packages: If a package is returned to our Italian warehouse because it was unclaimed or due to an incorrect address provided by you, we will contact you to arrange a reshipment. Any additional shipping costs will be your responsibility. If you choose not to reship, we will issue a refund for the product price only, minus the original shipping cost and any return handling fees incurred.

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7. Return Warehouse Address

All returns must be shipped to our official returns center:

via capitano del popolo 12  GENOVA  postal code 16154

Please do not ship returns to any other address without our prior written confirmation.

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Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:K7Salon, [email protected]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: ___________
Received on: ___________
Order Number: ___________
Name of consumer(s): ___________
Address: ___________
Signature (only if this form is sent on paper): ___________
Date: ___________

Available in: Deutsch | Italiano