Shipping policy

1. Shipping Coverage & Method

• Coverage: All European countries.
• Carrier: Exclusive UPS delivery for reliable and traceable shipping.

2. Free Shipping Threshold

• Free UPS delivery for all orders over €99.
• Shipping fee applies to orders €99 or below (calculated automatically at checkout).

3. Order Processing Time

• Most orders require 1–2 working days for review, packing, and pre-shipping preparation.
• Orders placed on weekends (Saturday & Sunday) will be processed on the next working day.
• During peak seasons, processing may be slightly delayed, but we will prioritize dispatch.

4. Estimated Delivery Time

• Due to our products being mostly large-sized salon/spa equipment, the estimated delivery time is 40–45 working days after dispatch.
• By placing an order, you explicitly agree to this extended delivery period for large items.
• Delivery times may vary slightly by destination country/region and logistics conditions.

5. Order Tracking

• A UPS tracking number will be sent to your registered email once the shipping label is issued.
• Please allow 24–72 hours for tracking information to be updated by UPS.

6. Delivery & Failed Delivery

• UPS will attempt delivery to your specified address; you can track the delivery status in real time via the tracking number.
• If delivery fails after multiple attempts, the package will be returned to our Italy return warehouse.
• We will contact you within 3 working days of receiving the returned package to offer solutions:
  
  
  ① Re-delivery (customer covers additional shipping fees)
  
  
  ② Full refund (including original shipping costs)
  
  
  ③ Store credit of equal value

7. Shipping Restrictions

• All products are delivered fully assembled (no self-installation required).
• Delivery times to remote areas may be extended slightly (no extra fees).